YOUR ACCOUNT & YOUR DATA

Account closure and data deletion.

You can request help with your CashKitab account or ask for permanent data erasure without signing in to this website.

Request it in the app

Open Settings in CashKitab, find the account section and choose the account-deletion option. Follow the identity-verification steps. The current app uses a 48-hour grace period before closing the active login.

Closure does not automatically erase all records.

The current flow retains a recovery archive and business records. If you want permanent erasure, tell support explicitly that your request includes retained archives and any relevant business records.

Or contact us directly

Email [email protected], preferably from the address used for your CashKitab account. State whether you want account closure, permanent erasure, or deletion of specific data.

You do not need to provide a reason. If you no longer have access to the account email, explain that in the request so support can discuss an appropriate way to verify ownership.

What happens next?

  1. Send your request from your email app.
  2. Support verifies account ownership and the requested scope. Never provide a password or verification code.
  3. Support confirms the handling of account information, cloud records, retained archives and any shared-business records, including any necessary retention and timeline.

Uninstalling the app does not delete cloud records. Before removing app storage, preserve important unsynced transactions and export any records you need to keep.

Read the retention and deletion policy.

Prepare a deletion request.

This opens a draft addressed to CashKitab support. Review and send it from your email app.

Opening the draft does not send it or delete data. Support processes your request after you send it and ownership is verified.

No email app? Send a message to [email protected], or call +92 310 7337066 for help.